If you think your complaint relates to a breach of the Local Government Act or Regulations and your efforts to resolve your issue with the local government have been unsuccessful, it may be open to you to make a complaint to the Department of Local Government and Communities (DLGC).
How to make a general complaint
To make a general complaint, not captured under a serious breach or a minor breach prescribed in the Local Government Act 1995, complete a General Complaint Form and email or post to DLGC.
The information you should have on hand when making your complaint includes:
- A brief description of your complaint and details of the local government involved.
- When and where the alleged events occurred.
- The name and position of the person(s) allegedly involved.
- Details of the action you have taken including, whether you have complained about this to another agency.
This initial contact with DLGC is treated as an enquiry and a formal assessment of your concerns is not initiated until a complaint is received in writing.
Email the complaint form (DOCX 67.8KB) to LGgovernancecomplaints@dlgc.wa.gov.au
Department of Local Government and Communities
GPO Box R1250, Perth WA 6844
Please note DLGC does not accept hand delivered complaint submissions.
General Complaint Form Concerning a Local Government (DOCX 60KB)