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Making a general complaint

Last updated: 23/09/2016 7:11 PM
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If you think your complaint relates to a breach of the Local Government Act or Regulations and your efforts to resolve your issue with the local government have been unsuccessful, it may be open to you to make a complaint to the Department of Local Government and Communities (DLGC). 

How to make a general complaint  

To make a general complaint, not captured under a serious breach or a minor breach prescribed in the Local Government Act 1995, complete a General Complaint Form and email or post to DLGC.

The information you should have on hand when making your complaint includes:

  • A brief description of your complaint and details of the local government involved.
  • When and where the alleged events occurred.
  • The name and position of the person(s) allegedly involved.
  • Details of the action you have taken including, whether you have complained about this to another agency.

This initial contact with DLGC is treated as an enquiry and a formal assessment of your concerns is not initiated until a complaint is received in writing.


Email the complaint form (DOCX 67.8KB) to


Director General
Department of Local Government and Communities
GPO Box R1250, Perth WA 6844

Please note DLGC does not accept hand delivered complaint submissions.


General Complaint Form Concerning a Local Government (DOCX 60KB)