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Making a general complaint

Last updated: 23/09/2016 7:11 PM
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If you think your complaint relates to a breach of the Local Government Act or Regulations and your efforts to resolve your issue with the local government have been unsuccessful, it may be open to you to make a complaint to the Department of Local Government and Communities (DLGC). 

How to make a general complaint  

To make a general complaint, not captured under a serious breach or a minor breach prescribed in the Local Government Act 1995, complete a General Complaint Form and email or post to DLGC.

The information you should have on hand when making your complaint includes:

  • A brief description of your complaint and details of the local government involved.
  • When and where the alleged events occurred.
  • The name and position of the person(s) allegedly involved.
  • Details of the action you have taken including, whether you have complained about this to another agency.

This initial contact with DLGC is treated as an enquiry and a formal assessment of your concerns is not initiated until a complaint is received in writing.

Email

Email the complaint form (DOCX 67.8KB) to LGgovernancecomplaints@dlgc.wa.gov.au

Post

Director General
Department of Local Government and Communities
GPO Box R1250, Perth WA 6844

Please note DLGC does not accept hand delivered complaint submissions.

Forms

General Complaint Form Concerning a Local Government (DOCX 60KB)